mobile Network Operator, MTN Nigeria Communications Plcon Tuesday apologized to its customers after users reported network outages in parts of the country on Valentine’s Day.
PREMIUM TIMES noted Tuesday that the network outage affected calls and data services for several hours.
Many Nigerians who were finding it difficult to communicate with their loved ones took to social media platforms to express their frustration.
“I was in a meeting that was very crucial, and suddenly the MTN network disappeared. By the time I rejoin they are around and have been waiting for me to speak ever since,” wrote one customer, Westley Luther, on Facebook.
“I’m not happy or I don’t even know how to explain it! But it’s okay and I love you MTN but they also misbehaved!”
Another user, Oluwa Josh, lamented that the network challenge has wreaked serious havoc due to the Naira crisis facing Nigerians across the country.
“When you know what people are up against in this country. 80 percent of us always move to buy food. I went to bed with an empty stomach yesterday ? MTN is fine ?,” she wrote.
Another Twitter user, Man of Letters, wrote: “Looks like the MTN blackout happened across the country?
ALSO READ: MTN set to allocate incentive shares to eligible shareholders
Who else experienced it? They have to pay for the inconvenience they caused us.”
Sorry
But in its reaction to the network outage on its Facebook page on Tuesday, MTN apologized to its customers and assured them of better services.
“Today, of all days, you couldn’t count on us to keep you seamlessly connected to the people, places, businesses and things that matter to you,” the telecommunications company said in a statement.
“Words cannot express how sorry we are for the disruption we caused. The issue has been resolved and services have been restored. We care about you and we will never stop showing you how much.”
MTN is present in more than 20 countries and a third of the company’s revenue comes from Nigeria, where it has a market share of around 35 per cent.